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National and local helplines

Contact us

Contact us

    Admiral Nursing Dementia UK Helpline – 0800 888 6678

    Do you have a question about dementia? Perhaps you’re concerned about changes in your own, or someone else’s, behaviour? Or maybe you want to find out more about support in your local area? Admiral Nurses can provide specialist practical and emotional support, through their helpline.

    It is available 7 days a week 9am-5pm with extended hours on Wednesdays and Thursday until 9pm.

    The helpline is for?

    • Family or professional carers of someone with dementia
    • People dealing with a diagnosis of dementia
    • Those worried about their memory or the memory of a loved one

    When you call?

    • The Admiral Nurses will listen to you and give appropriate advice and support
    • You can take your time. There’s no time limit – many people call for more than 45 minutes – and you can call back whenever you need them
    • You’ll receive a tailored information pack after your call which will be sent out in the post, if needed.

    Alzheimer’s National Dementia Helpline – 0300 222 1122

    The Alzheimer’s Helpline is for anyone who is affected by dementia or worried about their memory. Trained advisors provide information, support, guidance and signposting to other appropriate organisations.

    The Helpline is available 9am-5pm Monday to Friday and 10am-4pm Saturday and Sunday.

    You can also email the helpline at helpline@alzheimers.org.uk

    Alzheimer’s Talking Point online discussion forum

    Talking Point is an online support and discussion forum for anyone affected by dementia. It’s a place to ask for advice, share information, join in discussions and feel supported.

    Talking Point is available 24 hours a day, every day of the year. Visit alzheimers.org.uk/talkingpoint

    Carers Support West Sussex – 0300 028 8888

    Carers Support is for family carers and friend carers. The line is available Monday to Friday 9am – 5pm and Wednesdays 9am – 7pm.

    Cruse Bereavement Care National Helpline – 0808 808 1677

    Cruse Bereavement Care can support you after the death of someone close. If someone you know has died and you need to talk call them on the above freephone number.

    The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours (until 8pm) on Tuesday, Wednesday and Thursday evenings.

    NHS 111 service – phone 111 from landline or mobile

    111 is the NHS non-emergency number.

    It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

    NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

    One Call service

    One Call service for health professionals and GPs

    This links also to Night Sitting service and Rapid Assessment (within 2 hours). You need a GPs referral.

    The Samaritans National Helpline – 116 123

    If you are struggling to copy, no matter what the time is or how small you think the problem is, we can help you with all sorts of issues you don’t have to be suicidal. Their helpline is available 24 hours a day, 365 days a year – ring them free on 116 123.

    The Silver Line, a helpline for older people – 0800 4 70 80 90

    The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. It is a

    • a sign-posting service to link them into the many, varied services that exist around the country
    • a befriending service to combat loneliness
    • a means of empowering those who may be suffering abuse and neglect, if appropriate to transfer them to specialist services to protect them from harm

    The helpline receives 10,000 calls every week from lonely and isolated older people.

    West Sussex Adults’ Services – 01243 642121

    Although not strictly a helpline, this is the first point of contact for Social Care enquiries including support and funding eligibility.

    Adult Services have a responsibility to assess the needs of vulnerable adults, including those who fund their own care. This should always be your starting point to get an assessment of an older person’s needs.

    To contact Dementia Friendly Worthing please contact us